Group Assignment: Post # 4 (Answer)

Part A
For Fedex, they provide the various tools supporting their customers in supply chain management processes as below
EC-Inventory VisibilityFedEx EC-Inventory Visibility allows you to utilize the Internet to access and maintain inventory and warehouse management information. The system also offers shipping and tracking functions, empowering you with complete visibility of where your goods are throughout the supply chain.

FedEx EC-Manufacturing VisibilityFedEx EC-Manufacturing Visibility represents an innovative solution to manage one's inbound supply chain. It enables you to track inbound shipments of components and raw materials via the Internet. The system also allows for data management, forecasting of lead times, and comparison of forecast versus ordered products.

FedEx EC-Warehouse ManagementFedEx EC-Warehouse Management is a Java-based system that provides inventory and warehouse management. This system offers the complete functionality including reporting and administration features. EC-Warehouse Management possesses Electronic Data Interchange (EDI) capabilities, allowing flexible data exchange between systems.

EC-Return ManagementFedEx EC-Return Management builds customer confidence and satisfaction by providing an Internet-based post-sales system for handling returns, repairs and replacements with a superior level of after-sale service.


Part B
Fedex and UPS provide web shipment checking system for customer to check all the information about the shipment. Like shipment status, transportation time and cost etc.
The customer only need create their own account in these express companies. Then they can enjoy these services.