Part A
For Fedex, they provide the various tools supporting their customers in supply chain management processes as below
EC-Inventory VisibilityFedEx EC-Inventory Visibility allows you to utilize the Internet to access and maintain inventory and warehouse management information. The system also offers shipping and tracking functions, empowering you with complete visibility of where your goods are throughout the supply chain.
FedEx EC-Manufacturing VisibilityFedEx EC-Manufacturing Visibility represents an innovative solution to manage one's inbound supply chain. It enables you to track inbound shipments of components and raw materials via the Internet. The system also allows for data management, forecasting of lead times, and comparison of forecast versus ordered products.
FedEx EC-Warehouse ManagementFedEx EC-Warehouse Management is a Java-based system that provides inventory and warehouse management. This system offers the complete functionality including reporting and administration features. EC-Warehouse Management possesses Electronic Data Interchange (EDI) capabilities, allowing flexible data exchange between systems.
EC-Return ManagementFedEx EC-Return Management builds customer confidence and satisfaction by providing an Internet-based post-sales system for handling returns, repairs and replacements with a superior level of after-sale service.
Part B
Fedex and UPS provide web shipment checking system for customer to check all the information about the shipment. Like shipment status, transportation time and cost etc.
The customer only need create their own account in these express companies. Then they can enjoy these services.
2009年4月3日 星期五
2009年3月22日 星期日
Group Assignment: Post # 5 (Answer)
PART 1
Intellectual Property Rights – pirate software, file-sharing systems
Many companies are using the pirate software in order to save the money. They buy the illegal software disc or download the software by the fire-sharing system. But both are illegal action and violates the privacy.
Computer abuse - Spam e-mail
Some companies will send e-mail about their product promotion or advertisement about their companies to the customer after they collected the customers’ e-mail. But most of them didn’t ask for the customers’ option before they send the e-mail to them.
Collection of Customer personal date
Many companies collect the customer personal date for contact in the future or for the marketing purpose. But many of them didn’t well protect the date. Few of them will sell the date to the 3rd party which is not related for company or the business. It violates the personal privacy too.
PART 2
The government have some law to protect the Property Rights. It includes the Intellectual Property. But the most effective way for protect Property Rights is teach the citizen and let them understand the important of ethical. And the employer should teach and control his/her staff.
For the spamming problem, the government also has the law to rule about electronic messages Bill. So all the company in HK must follow this.
On the other hand, the company also can do something when they collect customer information.
For example, they can use the Opt-out model to ask the customer they want to receive any promotion or not by e-mail when they are collecting the customer information.
For the personal date collecting, it has not any rule to protect and rule about this. The only we can do is we should judge the company which we gave the date to them is believable. Also, we must think twice before we give any of our personal information to others.
Intellectual Property Rights – pirate software, file-sharing systems
Many companies are using the pirate software in order to save the money. They buy the illegal software disc or download the software by the fire-sharing system. But both are illegal action and violates the privacy.
Computer abuse - Spam e-mail
Some companies will send e-mail about their product promotion or advertisement about their companies to the customer after they collected the customers’ e-mail. But most of them didn’t ask for the customers’ option before they send the e-mail to them.
Collection of Customer personal date
Many companies collect the customer personal date for contact in the future or for the marketing purpose. But many of them didn’t well protect the date. Few of them will sell the date to the 3rd party which is not related for company or the business. It violates the personal privacy too.
PART 2
The government have some law to protect the Property Rights. It includes the Intellectual Property. But the most effective way for protect Property Rights is teach the citizen and let them understand the important of ethical. And the employer should teach and control his/her staff.
For the spamming problem, the government also has the law to rule about electronic messages Bill. So all the company in HK must follow this.
On the other hand, the company also can do something when they collect customer information.
For example, they can use the Opt-out model to ask the customer they want to receive any promotion or not by e-mail when they are collecting the customer information.
For the personal date collecting, it has not any rule to protect and rule about this. The only we can do is we should judge the company which we gave the date to them is believable. Also, we must think twice before we give any of our personal information to others.
Group Assignment: Post # 3 (Answer)
PART 1
Break-even Calculator
Break even can help to find out when the cost (variable and fixed) will be covered at which sales volume. Also, we can use this tool to calculate how much profit we can get in different sales quantity.
For the Senior Management level, they can see how many they need to sell to cover all the cost and gain profit. Then they can use this for analysis with other date, like competitors’ sales and market share. After that they can set long-term strategic planning and company objective.
For the Middle Management level, they need check the profit periodically to achieve the company objective. If not they need to do some activities in order to achieve the goal. For example, they may do more promotion to increase the sales. And they can use the break-even calculator to recalculate the cost and profit.
For Senior Management, they can know how much they can borrow from bank by this tool, then they can arrange the amount to use in different company uses. For example, company development etc.. Also, they can estimate the cost for the mortgage.
For Middle Management level, they can give guideline to the account department how to help the company to borrow bank and how to use the money after borrowed.
PART 2
Break-even Calculator
Break even analysis depends on the following variables:
The fixed production costs for a product.
The variable production costs for a product.
The product’s unit price.
The product expected unit sales.
The fixed production costs for a product.
The variable production costs for a product.
The product’s unit price.
The product expected unit sales.
Break even can help to find out when the cost (variable and fixed) will be covered at which sales volume. Also, we can use this tool to calculate how much profit we can get in different sales quantity.
For the Senior Management level, they can see how many they need to sell to cover all the cost and gain profit. Then they can use this for analysis with other date, like competitors’ sales and market share. After that they can set long-term strategic planning and company objective.
For the Middle Management level, they need check the profit periodically to achieve the company objective. If not they need to do some activities in order to achieve the goal. For example, they may do more promotion to increase the sales. And they can use the break-even calculator to recalculate the cost and profit.
HSBC Mortgage Planner
HSBC Mortgage Planner is a tool for the company to have the estimate result and some general mortgage information. It includes: HOW MUCH CAN I BORROW? WHAT WILL IT COST? HOW MUCH CAN I SAVE ON “DEPOST-LINKED MORETGAGE”?
For Senior Management, they can know how much they can borrow from bank by this tool, then they can arrange the amount to use in different company uses. For example, company development etc.. Also, they can estimate the cost for the mortgage.
For Middle Management level, they can give guideline to the account department how to help the company to borrow bank and how to use the money after borrowed.
PART 2
1. Accept/Enter Order : Sales Management – Sales Order
2. Order Acknowledgement : Sales Management – Sales Order (Posted)
3. Purchase Materials : Procurement Management – Purchaser Order
Material Requirement Planning (MRP) – Purchasing Plan
Material Requirement Planning (MRP) – Purchasing Plan
4. Receive Materials : Warehouse Management – Physical Inventory, incoming shipment
5. Production : Production Management – Process Plan
Material Requirement Planning (MRP) – Manufacturing plan
Material Requirement Planning (MRP) – Manufacturing plan
6. Packing : Production Management – Work Requirement, Quality Control Report
7. Shipping : Warehouse Management – Goods Transaction
Sales Management – Goods shipment
Sales Management – Goods shipment
8. Invoicing and Collection : Sales Management – Sales Invoice
Financial Managment
Financial Managment
PART 3
Marking Department, Sales Department, Warehouse, Purchase Department, Production Line, Transportation and Shipping and Account Department.
First of all, by using the ERP system, it can integrate all data and performance monitoring across multiple different department in company even in different locations
If that, all employees are using the most updated information, so it can avoid any mistake by using the old and incomplete date.
Which mean they will standardize for all data in the company and improving the operating performance. Also, it will minimize the response time to customers and suppliers.
All the staff can working more efficient and work much more easier.
ERP software can serve as a foundation or platform for decision support systems because it provided the extensive database. It integrating the date and the staff can use this system in different locations but it can keep the consistence, so the company can use the ERP as a foundation or platform.
First of all, by using the ERP system, it can integrate all data and performance monitoring across multiple different department in company even in different locations
If that, all employees are using the most updated information, so it can avoid any mistake by using the old and incomplete date.
Which mean they will standardize for all data in the company and improving the operating performance. Also, it will minimize the response time to customers and suppliers.
All the staff can working more efficient and work much more easier.
ERP software can serve as a foundation or platform for decision support systems because it provided the extensive database. It integrating the date and the staff can use this system in different locations but it can keep the consistence, so the company can use the ERP as a foundation or platform.
2009年3月21日 星期六
Group Assignment: Post # 5
Businesses and individuals must be aware of the information security and ethical issues that come together with their dependence and frequent use of information systems. Not knowing or caring about these issues may bring about loss of confidential information and lasting damage to their business reputation. In this post, you will talk about the following:
1) Think of 2 to 3 ways in which businesses may violate privacy or ethical rights without realizing it.
2) How can the violations mentioned in the previous question be avoided or minimized ?
2009年3月9日 星期一
Group Assignment: Post # 4
Group Assignment: Post # 4
Logistics companies such as FedEx and UPS no longer merely carry goods from one place to another. Some of them also provide supply chain planning and management services to their customers and help them manage their supply chain information. Investigate the web site of FedEx OR UPS to see how these companies’ services may be used for supply chain management. Then, answer the following questions:a) What supply chain processes can each of these companies support for their clients ?b) How can customers use the Web sites of each company to help them with supply chain management ?
Logistics companies such as FedEx and UPS no longer merely carry goods from one place to another. Some of them also provide supply chain planning and management services to their customers and help them manage their supply chain information. Investigate the web site of FedEx OR UPS to see how these companies’ services may be used for supply chain management. Then, answer the following questions:a) What supply chain processes can each of these companies support for their clients ?b) How can customers use the Web sites of each company to help them with supply chain management ?
Group Assignment: Post # 3
Group Assignment: Post # 3
Try any one of these decision support systems and describe two examples of decisions which they may help to support. For each decision, describe whether the decision would be made by operational, middle or senior management levels :
Break-even Calculator
Online Customer Lifetime Value Calculator (from Harvard Business School)
Hong Kong Yellow Pages Online Map
HSBC Mortgage Planner
Next, try out the different modules within the OpenBravo ERP demo. After you've familiarized yourself with these tools, identify which module can be used to handle each step within the Order-to-Cash business process below:
Accept/Enter Order
Order Acknowledgement
Purchase Materials
Receive Materials
Production
Packing
Shipping
Invoicing and Collection
Which departments need to coordinate from start to finish of the Order-to-Cash business process ? Describe how the ERP software makes their work easier. Also explain why ERP software can serve as the foundation or platform for decision support systems.
Try any one of these decision support systems and describe two examples of decisions which they may help to support. For each decision, describe whether the decision would be made by operational, middle or senior management levels :
Break-even Calculator
Online Customer Lifetime Value Calculator (from Harvard Business School)
Hong Kong Yellow Pages Online Map
HSBC Mortgage Planner
Next, try out the different modules within the OpenBravo ERP demo. After you've familiarized yourself with these tools, identify which module can be used to handle each step within the Order-to-Cash business process below:
Accept/Enter Order
Order Acknowledgement
Purchase Materials
Receive Materials
Production
Packing
Shipping
Invoicing and Collection
Which departments need to coordinate from start to finish of the Order-to-Cash business process ? Describe how the ERP software makes their work easier. Also explain why ERP software can serve as the foundation or platform for decision support systems.
2009年3月1日 星期日
Group Assignment: Post # 2 ( Answer )
1st Report: Internet Sales Amount by Geography by Date by Product
This report shows the company’s customers geography, sales amount, revenue Goal, revenue status, revenue trend, product category and the date
Company can use this report to find out which item/items is/are most selling in each country, city and customer.
On the other hand, they can compare the sales amount, revenue trend for different market and periods easily.
Alos the company can arrange and sell the suitable items for each market and customer with this report.
2nd Report: Internet Sales Amount by Customer by Date by Employee
This report shows the customers, sales amount, revenue Goal, revenue status, revenue trend, employee and the date.
This report mainly is for the company to see the sales amount for each employee.
And they can use this report to have a better arrangement for the market and customer.
For example, the can arrange a senior employee for a new customer or a developing market etc.
Also the company can use this report for annual review about the employees’ performance and calculate the commission or bonus.
3rd Report: Internet Sales Amount by Customer by Date by Promotion
This report includes geography of customer, sales amount, revenue goal, revenue status, revenue trend, discount rate and the date.
The company can compare the sales amount and discount rate for each customer.
Then they can adjust the discount rate depends on the customer sales amount.
Also they can control their costing much better for using this report.
Benefits for using OLAP cube through the Web browser to query a data warehouse.
- It is easy to analysis and reporting. We can change the dimensions and measures easily to show different date for analysis.
- We can use the OLAP by a web conveniently, we can use this in office, at home or during meeting.
- It is time saving for consolidating and manage large date.
- It is a helpful tools for improving decision making
- Different users can use the same date for different report in the same time, it can improve the working efficient.
2009年2月27日 星期五
Group Assignment: Post # 1 (Answer)
Search engine
A Web search engine is a tool designed to search for information on the World Wide Web. The search results are usually presented in a list and are commonly called hits. The iInformation may consist of web pages, images, information and other types of files. Some search engines also mine data available in newsbooks, databases, or open directories.
For example 1 :
Yahoo Search engine - http://hk.yahoo.com/
You can found the yahoo search engine in the top and middle part of the first page. But for the yahoo search engine, you only can search which’s registered.
For example 2 :
Google Search Engine - http://www.google.com.hk/
It is the most used engine on the web. Google receives several hundred million queries each day through its various services.
For example 3:
the keyword is DICOTA, the result it show many different link which include the "DICOTA" keyword.
Online partnerships or affiliate marketing
Affiliate marketing is an Internet-based marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate's marketing efforts.
Affiliate marketing is also the name of the industry where a number of different types of companies and individuals are performing this form of Internet marketing, including affiliate networks, affiliate management companies, and in-house affiliate managers, specialized third party vendors, and various types of affiliates/publishers who promote the products and services of their partners.
For Example 1:
Zappos - http://www.zappos.com/
Which is an electronic commerce company specializing in footwear and is currently based in Henderson.
For Example 2:
ClickBank - http://www.clickbank.com/index.html
It is the online retail outlet for 10,000 digital product publishers and their 100,000 active affiliates.
RSS feeds
RSS is a family of Web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format . An RSS document includes full or summarized text, plus metadata such as publishing dates and authorship. Web feeds benefit publishers by letting them syndicate content automatically. They benefit readers who want to subscribe to timely updates from favored websites or to aggregate feeds from many sites into one place
For Example 1:
Google Reader - http://www.google.com/intl/zh-TW/googlereader/tour.html
It is a website which collect all different update information you want.
For Example 2:
HK Gov RSS - http://www.gov.hk/tc/about/rss.htm
It’s include hk news, government news, economic news, HK policy news…..etc.
Social networking
A social network is a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of interdependency, such as values, visions, ideas, financial exchange, friendship, sexual relationships, kinship, dislike, conflict or trade.
For example 1:
Yahoo 友綠人 - http://hk.personals.yahoo.com/
It is the one biggest social networking in Hong Kong. You can input your personal information and photo on the website, and you can search, match friend though the website.
For example 2:
Facebook – http://www.facebook.com/
Its free-access social networking website that is operated and privately owned by Facebook. Users can join networks organized by city, workplace, school, and region to connect and interact with other people. People can also add friends and send them messages, and update their personal profiles to notify friends about themselves.
Gadgets
A gadget is a small technological object (such as a device or an appliance) that has a particular function, but is often thought of as a novelty. Gadgets are invariably considered to be more unusually or cleverly designed than normal technological objects at the time of their invention. Gadgets are sometimes also referred to as gizmos.
For example 1:
Vista Gadgets - http://www.gadgetsforvista.net/
It’s a small function on your window vista of side bar. You can install those gadgets, it will show on you desktop.
For example 2:
Google Gadgets - http://www.google.com/ig/directory?synd=open
You can add those small object on your Google home page.
A Web search engine is a tool designed to search for information on the World Wide Web. The search results are usually presented in a list and are commonly called hits. The iInformation may consist of web pages, images, information and other types of files. Some search engines also mine data available in newsbooks, databases, or open directories.
For example 1 :
Yahoo Search engine - http://hk.yahoo.com/
You can found the yahoo search engine in the top and middle part of the first page. But for the yahoo search engine, you only can search which’s registered.
For example 2 :
Google Search Engine - http://www.google.com.hk/
It is the most used engine on the web. Google receives several hundred million queries each day through its various services.
For example 3:
the keyword is DICOTA, the result it show many different link which include the "DICOTA" keyword.
Online partnerships or affiliate marketing
Affiliate marketing is an Internet-based marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate's marketing efforts.
Affiliate marketing is also the name of the industry where a number of different types of companies and individuals are performing this form of Internet marketing, including affiliate networks, affiliate management companies, and in-house affiliate managers, specialized third party vendors, and various types of affiliates/publishers who promote the products and services of their partners.
For Example 1:
Zappos - http://www.zappos.com/
Which is an electronic commerce company specializing in footwear and is currently based in Henderson.
For Example 2:
ClickBank - http://www.clickbank.com/index.html
It is the online retail outlet for 10,000 digital product publishers and their 100,000 active affiliates.
RSS feeds
RSS is a family of Web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format . An RSS document includes full or summarized text, plus metadata such as publishing dates and authorship. Web feeds benefit publishers by letting them syndicate content automatically. They benefit readers who want to subscribe to timely updates from favored websites or to aggregate feeds from many sites into one place
For Example 1:
Google Reader - http://www.google.com/intl/zh-TW/googlereader/tour.html
It is a website which collect all different update information you want.
For Example 2:
HK Gov RSS - http://www.gov.hk/tc/about/rss.htm
It’s include hk news, government news, economic news, HK policy news…..etc.
Social networking
A social network is a social structure made of nodes (which are generally individuals or organizations) that are tied by one or more specific types of interdependency, such as values, visions, ideas, financial exchange, friendship, sexual relationships, kinship, dislike, conflict or trade.
For example 1:
Yahoo 友綠人 - http://hk.personals.yahoo.com/
It is the one biggest social networking in Hong Kong. You can input your personal information and photo on the website, and you can search, match friend though the website.
For example 2:
Facebook – http://www.facebook.com/
Its free-access social networking website that is operated and privately owned by Facebook. Users can join networks organized by city, workplace, school, and region to connect and interact with other people. People can also add friends and send them messages, and update their personal profiles to notify friends about themselves.
Gadgets
A gadget is a small technological object (such as a device or an appliance) that has a particular function, but is often thought of as a novelty. Gadgets are invariably considered to be more unusually or cleverly designed than normal technological objects at the time of their invention. Gadgets are sometimes also referred to as gizmos.
For example 1:
Vista Gadgets - http://www.gadgetsforvista.net/
It’s a small function on your window vista of side bar. You can install those gadgets, it will show on you desktop.
For example 2:
Google Gadgets - http://www.google.com/ig/directory?synd=open
You can add those small object on your Google home page.
2009年2月19日 星期四
Group Assignment: Post # 2
This week we learned how B.I. tools (business intelligence) allow businesses to get more value and insight out of their databases.
Visit the OLAP Service Online Demo and design three different grid reports using at least three dimensions per report. Each report must have at least one measure which is being analyzed along the chosen dimensions.
You may choose from any of the dimensions found along the left-hand side of the demo: Customer, Date, Employee, Delivery Date, Product, Reseller, Employee, etc.
You may choose from any of the measures under Internet Sales, Reseller Sales or Sales Summary (found along the left-hand side of the demo).
Post the following content on your blog regarding the grid reports you've designed:
A screen capture of a section of the report which shows the included dimensions and measure(s);
An explanation of the insights contained in the report and how these insights can be used by the company to understand their performance or make better decisions;
Describe the benefits of allowing users to query a data warehouse in the form of an OLAP cube through their Web browser.
Visit the OLAP Service Online Demo and design three different grid reports using at least three dimensions per report. Each report must have at least one measure which is being analyzed along the chosen dimensions.
You may choose from any of the dimensions found along the left-hand side of the demo: Customer, Date, Employee, Delivery Date, Product, Reseller, Employee, etc.
You may choose from any of the measures under Internet Sales, Reseller Sales or Sales Summary (found along the left-hand side of the demo).
Post the following content on your blog regarding the grid reports you've designed:
A screen capture of a section of the report which shows the included dimensions and measure(s);
An explanation of the insights contained in the report and how these insights can be used by the company to understand their performance or make better decisions;
Describe the benefits of allowing users to query a data warehouse in the form of an OLAP cube through their Web browser.
2009年1月19日 星期一
Group Assignment: Post # 1
This week we looked at several Internet Marketing methods. Together with your groupmates, find a specific example of how a company is using each method below:
Blog
Interactive advertisement
Search engine
Online partnerships or affiliate marketing
RSS feeds
Social networking
GadgetsBy the way, the examples you find do not all have to come from the same company.In your group blog, list all the examples you find, together with links to each example. Also provide a description of the effectiveness of each example.
Blog
Interactive advertisement
Search engine
Online partnerships or affiliate marketing
RSS feeds
Social networking
GadgetsBy the way, the examples you find do not all have to come from the same company.In your group blog, list all the examples you find, together with links to each example. Also provide a description of the effectiveness of each example.
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